Delivery and Refund Policy

Provider / seller details

Legal name: [eklenecek]
MERSIS no.: [eklenecek]
Tax office: [eklenecek]
Tax no.: [eklenecek]
Address: [eklenecek]
Phone: [eklenecek]
Email: [eklenecek]
KEP (registered email): [eklenecek]
WhatsApp: +90 540 539 61 61

Delivery of the digital service

Dokun is a software service (SaaS). The plan is activated in your account as soon as payment is approved; there is no physical delivery. The Service is accessed via the web dashboard.

Right of withdrawal

The Service is intended for businesses (merchants); the consumer right of withdrawal does not apply to sales between merchants. Where the buyer is a consumer, under Art. 15/1-ğ of the Distance Contracts Regulation the right of withdrawal does not apply to electronically provided services that start immediately with your consent. The confirmation of the Preliminary Information Form and Distance Sales Agreement on the payment screen includes your consent to this.

Cancellation and refunds

You can cancel anytime from the dashboard; access continues until the end of the paid period. There are no partial-period refunds. Duplicate or erroneous charges are refunded to the same card once identified; how long it takes to appear depends on your bank.

Print kit shipping

The free starter kit on paid plans (5 table cards, 1 A4 poster, 2 stickers) and additional prints ordered by quote are shipped by courier to addresses in Turkey only. Shipping is free for the starter kit; for additional prints the shipping cost is shown in the quote. Orders are usually dispatched within 5–10 business days; status can be tracked in the dashboard. The statutory maximum delivery time is 30 days.

Damaged or faulty prints

Prints are produced with your business's own QR code and design and are therefore personalized goods excluded from the right of withdrawal (Distance Contracts Regulation Art. 15/1-c). If items are damaged in transit, missing or misprinted, report them with a photo within 14 days of delivery and we will reprint and ship them free of charge. If the package is damaged on delivery, we recommend having the courier record it.

Contact

For delivery and refund requests, write to the email address or WhatsApp line on this page.